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Completely agree with you Ekona! I have raised the issue with the train company and I will be making a claim through them. Me chasing the courier is because they seem to get away with murder! The amount of horror stories regarding couriers is absolutely ridiculous! This is not the first time I have had issues with couriers and certainly won't be last and every time I have been left out of pocket due to there mistakes! I know it won't make much difference me complaining to them, however I want them to know that I am and won't take it lying down!

My thoughts exactly - What I have requested is a copy of the statement as I will be reporting my neighbor to the police and will need that as evidence! Obviously I will not be contacting the police, I will have a word with my neighbor first (99.9% sure they wouldn't have done that, but stranger things have happened).

A little twist in the tale... I had escalated to the customer service director and got a phone call today from a member of her team. The gentleman said it was internally escalated to the Depot Management who sat down with the driver, to get an explanation as to what had happened - The parcel was apparently delivered to my neighbor (although on the DPD tracker I have signed for it) who then apparently told the driver we do not get on (news to me) and the driver then saw my neighbor throw the parcel over my side gate as the driver was leaving... Once the driver saw this happen, the driver then left me a calling card to say that is over my side gate (only calling card received).

DPD have accepted that they were at fault, they are just saying the correct insurance was not taken out to cover the full value of the laptop. I have sent an email to Hull trains and awaiting there response. In the mean time I have also sent an email to the head of customer service at DPD to kick up a fuss. However Ekona is right, as my contract is with Hull Trains, I would need to make a claim through them.

I have sent an email to Hull trains requesting for my laptop to be replaced. Fingers crossed

No additional payment was requested for damage/loss. Also seeing as DPD have agreed to offer £24, does this mean they have accepted that they damaged the parcel and the train company can have no come backs to that?

Nothing on the package to show that it was fragile, however the driver was not given to leave the parcel in a safe place. I guess in this instance I shouldn't feel bad about making a claim against Hull Trains as like you have rightly stated the correct insurance should have been in place. I will email there customer service department now.

Hi, No update as of yet. I haven't made a claim against Hull trains, the train company I left my laptop on, and at this moment in time very hesitant to as it was my fault I left the laptop on the train. However I am determined not to let DPD get away with it so easily and will be making a nuisance of myself to them. I will also be reporting DPD to trading standards, although I am not what will be achieved from doing this. DPD have also put the blame on the driver, so I am not sure if legally I can request the drivers details and make a claim against him directly? During my Google search I stumbled across this video - my personal favorite is at 1:18 :@!

One thing that springs to my mind, ...not sure what train company it was but really you need to find out the name of someone important or as high up in the company as you can. No good your letter of complaint just landing on the general mail list as it will most likely not receive the attention it deserves. Maybe even post something on Twitter or Facebook directly to the company involved as some people seem to get great responses by doing it that way. Just an idea. Twitter will be my next point of call! It is very unfair how the courier company and driver could get away with it!

I don't believe they did, as just reading through previous emails they have said that a signature was required

Thanks all for the replies! It seems like some courier drivers get away with murder nowadays. A relative had a massive chandelier stolen from her front door recently as the courier left it there stating it was a safe place!! I believe a signature was required and they need permission to leave your parcel. Apparently they must try a neighbour first, if not take it back with them and try again the next day. None of these were actioned, so I was hoping I was in luck... As Ekona said, I will be writing them a strongly worded letter, using as many big legal terms I can find on google :lol: .

No longer a 350z owner, but ever since I sold my car, I still lurk around as I enjoy reading posts on the forum. I still miss my 350, hopefully one day I will be in another . Reason for my post is because I lurk around I know how much knowledge is on this forum and some really helpful and amazing advise on here. I will try to keep a relatively long story short - I recently left my new macbook on the train which after a quick call to train company lost property department it was found. The lady said it would cost £26 to get it delivered next day, which I agreed to. It was due to be delivered on a Friday, however I wasn't in to take the parcel. I got home that evening to find a missed you card stating that my parcel was "over side gate". Side gate is quite high, over 6ft. I immediately had a feeling it would have been damaged and guess what..... it was. Immediately called DPD (who delivered the parcel) who said I couldn't make the claim only the customer could, who sent the parcel. 2 weeks later, they have come back to the sender to say that they will only offer £24 as they only offer £12 per kg as standard and the macbook weighs 2 kg. My question is - How do I go about making a claim against DPD for negligence and breach of contract as: 1) no signature was taken 2) flinging a parcel over my side gate is not a safe place Thanks all in advance!

I have just recently bought a 2012 640d - what a machine! How can something so powerful be so economical, there must be some sort of magic under the hood . Over 500 miles from £70 economical and would embarrass most cars in a straight line - 0-60 5.5 secs and more torque than a r8 v8. I needed something economical and special (read as fast) as my daily commute is 40 miles each way and it fits the bill perfectly. No fun around corners, but it is such a nice place to be. Test drive what is off interest, and when it feels right (like it did with the Zed and 640d) just go for it!

Hi Louise Following on from my earlier post - I went to RT Performance in Wembley to get my car repaired through Admiral. It was a hassle free experience, and Taras is someone I would trust with my car. I had not paid a penny to Admiral nor RT Performance. Although the courtesy car I received from admiral was a Vauxhall Insignia :lol:.

Hi Louise, I was insured with Admiral when I had my car hit (by another Admiral driver). They had given me the list of recommended body shops but I insisted that I use my own. They were happy with me using my own garage and also dropped the courtesy car there as well so I had my lift home. I must say the process was really easy and if you have a garage in mind you would rather use, let them know you want to take it there.