Sum old guy just rear ended my parked shed, it was on the street outside my mums flat, he admits liability and I have a witness. So I contact my insurance, Admiral who says great its all there fault cool np then they put me onto sum other company to deal with the claim as im third party fire and theft, albany assistance (ha!) so after going over everything they ask do you have use of another car, yes I say (this is where it all goes to hell) ahh right sir you will need to get two quotes for the repair... err the car is a non mover and most likely a writeoff as it is valued at 500-600 quid (autotrader) and it will cost more to repair from what I can see. So they tell me to get someone to come view it, EVERY garage will not come to view the car due to it being 99% probably a writeoff and they also would need the insurer to contact them which albany refuses to do? after 4hours on the phone to lots of people ive been told im in a catch 22 situation and admiral has told me to deal with it myself???? So tryed contacting the other partys insurance = we have no record of the accident!
Finally phoned the old guy to find out he has already got a hire car and his is in for repairs, he also gave me his incident ref no and the right number for the broker not the insurer to see if I can get them to come view the car tell me the obvious and tow it away and lose money on a car I just did a lot of work on (new head, service, tires)
Totally let down and dont see the point in having had insurance for the dam thing in the first place would probably be cheaper to accept a police fine
Wish me luck...... on monday when the broker opens