I know you have had enough of dealing with Nissan, but honestly that response by Macklins is totally unacceptable and would urge you to let Nissan Customer Services about that and it being the last straw leading you to now buy a BMW due to the poor back-up service. PLEASE!
Definitely Colin,
It would of took a tech 5 minutes to drive it for a mile, and experience it... and make decision based on that.
I booked in for yesterday, and was told they were too busy to see it. So rearranged for today, which caused me inconvenience.... only to be told they are too busy again. I start my shift rota again tomorrow, and now don't have time... I'm driving my mums car temporarily.
They did offer me to leave the car with them.... but couldn't offer me a courtesy car - which would of left me stranded 15 miles from home, and about 2hrs on public transport to get home.
Too busy charging some poor old pensioner £500 for new brake discs on their Micra that they did 't even need...