A superb example on how bad Nissan is!! I cant understand how Nissan get away with such bad service?????
It's not just them, most main dealers are the same. Obviously a few good examples, Mazda were always very good I found. I'm lucky the only time I have been to a Nissan dealer was to have a look at local Zed's, not to buy just so that I didn't buy the first car I saw
Only thing to do is decide to keep at them and wear them down, at the end of the day they want to get away with doing as little as they can and charge you if they can get away with it, you just have to accept that and then start wearing them down instead of them wearing you down.