geoff-r

hahaha! unfortunate that.

£120 delivered?

I'm getting Deja Vu here, but at least a result. The dealer rang me this morning to say that they've been made aware of the problem by Nissan UK. He knew the problem exactly so I suspect there has been contact between the customer services and the dealer. Anyway the car is booked back into the dealer for Thursday. I hope third time round they can fix it!

There's a guy round Cardiff trading under Exceldent, charges £40 a car or so, we unleashed him on my brothers GTR and my old mans XKR and DB2, he did a great job.

I might have to throw that in next time but I am slowly losing my rag with Nissan as a whole. I called them after I finished work. Got passed through to my 'case handler', although I doubt she is handling much to do with my case. I simply wanted an update and she said she had spoken to someone in Wessex called Ben. She then said that she needed to contact Wessex again, for which I have absolutely no idea if she had already spoken to them and she popped me on hold. As expected the garage was closed. I would have thought she'd know that as most Service departments shut at 5:30 and I called her at 5:45pm. So from this I actually doubt if in the 3 working days (not including the weekend) she has actually managed to contact Wessex and it might be worth it on my part to ring them and ask for a 'Ben'. When she told me the Service Department was closed something snapped but I took a few deep breaths and simply said "it is like getting blood out of a stone when it comes to contacting that garage". To which I'm given the old "yes sir no sir three bags full sir". Then I proceeded to inform her that I had another independent review carried out on the car as I do not trust the dealers, that was like water off a duck's back. In short she just wanted me off the phone but I wasn't giving up. I told her that I expect Nissan to drag this out long enough that my warranty expires and it's my problem, again no real response. I feel like I am talking to a robot. Does no one real work in call centres anymore?! This has played on my mind a fair amount as to whether Nissan will drag this out so long that my car goes out of warranty, but the fact of the matter is that I am fighting to have a problem rectified that the dealer has caused. It is not my fault and technically not a manufacturer defect. It is down to poor workmanship. Anyway the fun and games continue tomorrow. I'm told I will be having a call from my case handler and the dealership, I was told without fail I would have a call. If I don't get one then I'm afraid it might be going down the legal route. Oh my what a mess this has become for Nissan as I will make it hell for them.

I'm a patient guy so I've given them the benefit of the doubt regarding a call back. I don't expect they would have been able to get much information over the weekend. If they haven't called or at the very least left a message by 5pm today I may given them a call when I finish work. I've left the car with an independent engineer today and he has identified a definite problem between fifth and sixth gear which has put my mind at rest, I didn't want to think I was imagining it! However he has stated the rest of the gearbox is spot on.

It's not going to be the mix of tyres as long as you have the same makes on each axle. Front axle has Bridgestones and rear has Avon. As others have said sometimes the rolling diameter can throw it out, as I myself found out the hard way this one has got me stumped, could it really be the compounds? I have different makes front to rear and there are zero issues. Dunlop up front and Pirelli at the rear.

Buy an exhaust to block out the noise instead? By the way how fast are you going to make the noise? At triple figures that noise never made itself apparent to me

Big respect to you going that on the floor! No wonder you struggled!

Hahaha best explanation ever!

Jurgen is apparently a nice guy, a few of my mates have cars imported by him!

Your local recycling depot will take them, that is the one run by the council. I know they do here. They will take batteries and old oil.

The phone call I was promised 48 hours after logging my case didn't come. Oh dear me, someone's going to get an ear full tomorrow when I ring them. Getting another engineer report tomorrow as well.

Glad I'm not the only one then. I always say the motorway is where the Zed really comes into it's own, it's very comfortable at 70

Wow, that's pretty immense. Wasn't the guy driving British or something? Gotta love the guy who bricks it by slamming on the brakes and spinning out, the other guy just plows on taking a face full of fuel!

Alex, no I bought the car outright. I suppose if it had been financed this would have been solved a lot quicker

Thanks for the replies guys. I've taken on the advice and given Nissan Customer Service a call. I now have a case logged as the old case I opened with them was never followed up and subsequently closed. The lady on the phone told me she would be in contact with Wessex Nissan to get the facts from them as well which I doubt would be any different to mine, the only blank they may be able to fill in is the full part list of the parts replaced. She should get back to me in 48 hours so we'll see where we take it from there. I had to stress that every time the car goes into the dealer a new problem is created so I would be eager to see what comes of that.

Thanks for the info Chesterfield. With regards to the warranty the car is still under warranty until something like the 15th August. So just over 2 months left. I contacted Nissan customer services some months ago when the car originally went to the dealer but to be honest they weren't too helpful, maybe it warrants another call this time round? I just don't see what this can achieve as Nissan UK are aware of my car as it has been in the dealers so much. It's just the fact that they seem to fix the problems and create new ones that makes me question if they are really capable of doing the job at hand. And to add I didn't buy the car from new so I have no contract of sale as such with the dealer.

To be honest I think they're all as bad as each other. I questioned whether this dealer had a gearbox specialist or someone that's trained in the job and their reply was that they've had the same guy for 20 years and he's great. I don't believe them. I don't really want to have to start all over again with another dealer. It's just becoming too much to be honest. This is a fundamental problem with the way Nissan and their dealers operate, they are failing their customers through cost saving. I can hardly blame them for trying to streamline their operations and get by on the doing the bare minimum, it's how many businesses operate in this tough climate but what they have done with my car has backfired on them. Apparently the parts replaced are roughly the same as the cost of a new gearbox, well surely in the first place a new gearbox should have been put in for the sake of a few pounds

Hi guys, I know you're probably sick of hearing about my car problems by now but I need some real advice regarding my car and my position with Nissan now. There's a thread below this pretty much explaining the problems I've had. Just incase you can't spare the time to read up on the thread here is a quick recap: November 09 - took my car to Nissan for small warranty work and investigation on a whining noise in the gearbox, Nissan dealer ask Nissan for new gearbox, Nissan refuse. April 10 - car to Nissan for service armed with an independent report regarding gearbox fault. Gearbox removed and found to be faulty. Dealer request new gearbox, Nissan refuse instead offering parts to rebuild the box. May 10 - car returned to me, original problem solved, new problem created, car pops out of 5th gear and grinds into it. Car returned to Nissan dealer. June 10 - car returned to me after yet more parts being replaced. Now the car grinds heavily into 6th gear, yet another problem that was never there has reared it's ugly head. Just to reiterate the car is an 07 350 with 19k miles on it. Now I have got the car back, driven it extensively to assess the problem and it is there all the time. I called the Nissan dealer today asked to speak to the Service Manager but was told he wasn't around so waited on a call back but never got one, love it when they do that So called a friend of the family that is an engineer and does reports on cars. He did the original report on my car that got Nissan going so I've asked him to do another report on the car at my expense so that I have an independent review of the car. The only problem is now that I feel I'm getting close to exhausting all of my options I'm not sure what to do. I would really appreciate some input from you guys, I don't know how many people have gone through this kind of thing with their 350 but it really is a drain, summer's going to pass me by at this rate and some quality driving will be missed. As a last resort I will take legal action and sue Nissan but that is a last resort.

Don't! They've been sitting on my garage floor for the past 2 months nearly

I should probably know the answer to this or be able to help you as the family business is bathrooms, but alas I know nothing, I do numbers not bathrooms. We have a pump at home, no idea of pressure, it's powerful though, 4 of us shower in the morning without running the hot water out but we do have a big tank. It's all about the power shower though!

This then begs the question, are our driving tests good enough? I don't think so, any fool can learn to drive and it's not that hard. But these fools are the ones that ruin it for all of us.

They have to be worth 1k tops without tyres

This is going to be one for the gurus here, I hope there are some. Basically I had a sub and amp in my work car, the amp broke free and when going round a corner it managed to slam against the inside of the boot and snap the phono plug clean off, removing what I think is the phono shield ring? So now I have nothing to plug the channel into on my amp, so my sub won't work. Is there anything I can pick up from Maplins or somewhere like that to fix the problem? Just to give an idea of what I'm dealing with the amp is an Orion 1200D and I have removed the panels to see how the phono block connects to the circuit board and it appears to be in a block. Here is the best pic I can find at the moment: Its the block towards the top on the right hand side of the circuit board. Here is a picture from the outside: The one that is broken on my one is the red input (top left). The block is a set of four as can be seen, the two on the left being inputs and the two on the right being outputs. I have seen this on Maplin's website but obviously without seeing it in person I wouldn't know if it would fit, would anyone be able to tell me if it would? http://www.maplin.co.uk/Module.aspx?ModuleNo=1013