Slightly off topic but i'm just going through an issue with Virgin,
I paid off most of my credit card 3 years ago, thought the account was dormant as I was just paying a minimum amount each month, then I logged on last month to check if it was completely clear but there was nearly 3k on it.
Admiral insurance had been taking £750 a year out for insurance I cancelled years ago, my fault for not checking I guess, I have so far managed to get the refund from Admiral but still trying to get the money I have paid in interest