This will end up in the green room but it just goes to show you complaining does get you somewhere - no matter how ridiculous
My email
To whom it may concern
I regularly buy from you (Greggs bakery) as I work very near to a shop and enjoy your freshly baked products.
However, I have got a slight complaint..... It may seem petty but with all the snow and cold weather I thought i'd treat myself to something warm for breakfast this morning. I decided to order a sausage and bean pastie , never had one before but I thought it sounded nice. Ive got to say I was really dissapointed, there was not one single sausage in there and only a really tiny amount of beans. As daft as it might sound it felt like a real let down, especially after I was looking forward to something tasty so much, I wanted to let someone know so other people don't get let down in the future.
Apart from this one issue ive never been dissapointed before
Kind regards
Mr *******
The Reply
Dear Mr *******,
I’m sorry to hear you felt the Sausage & Bean Melt you purchased did not meet the high standards of quality food we produce.
All our food is made and baked fresh everyday throughout our Bakeries and shops and I’d like to reassure you that we have procedures and quality control checks in place, to ensure that our food on sale is of the highest quality.
I’ve passed your complaint onto our Technical Team at our Bakery, to speak with all operatives about remaining extra vigilant during all stages of production and ensure they are quality checking our food before sending it out to our shops for sale.
I hope you’ll accept our sincere apologies Mr ******, for any disappointment caused with your purchase and as a gesture of goodwill, I'll send you a voucher, so that you can have another savoury on us.
I hope that you will continue your custom with Greggs.
Remember to quote your call reference number: ******** in any
correspondence, as this will assist us in providing you with a
quick response.
Kind Regards
Mrs ****** *****
Customer Care Team
I really wasnt that bothered but hey ho I will have another pastie tomorrow
Anyone else got any complaint stories