that was exceptional good will Neil.
Sent from my Zed using Nangkang tyres front, RE040's rear
t'was mate, they said that it was an uncommon issue that had caused it and it shouldn't have happened. They did look at his records and seen he had paid for apple care etc, he had also taken it to them over the years for servicing and repairs etc. So, as usual, with apples phenomenal customer service, they done him a favour.