I had a very similar issue today.
The dealer needed the policy cover note to get the car registered, so off I trot to the insurers this morning and all sorted for the princely sum of £482, fully comp.
Get back to my desk and PDF'd a copy to the dealer who called me 10 mins later to say that they needed the original, so an hour or so later the dealer turns up and my work to collect it and drives it to the DVS (Jersey version of the DVLA).
Half an hour later poor salesman calls me to say that the DVS wont accept it because my licence is in the name of Paul S C*****er and policy is Paul C*****er, no "S". Poor bloke had to drive all the way back to the insurers who I called to get an amended version issued, collect the amended cover note and then back to the DVS.......All because of some pathertic, beauracratic, twaddle!
Still, at least I get to colect the car tomorrow.