I think you're right though. The NHS is flawed and I don't think it's anything to do with the people 'in the field' by that I mean, Doctors, Nurses, Cleaners and Porters etc. I'm pretty sure it's the endless line of managers that tie it up.
I was going to post up my experience of hospital but thought I better not. All I will say is Private Health Care seems slightly superior in the way it's run - not the 'field' staff, they are equally good. Getting called to come in early and being in the theatre within the hour is pretty efficient.