John, I've said many times that my dad owned an XJ8 for 5 years. In that time he had nothing but first class service and total reliability. It was a 1999 car that he bought in '99 and kept till '04. He really regrets letting that car go.
As you know he went in to buy a new XJ after my mum approved it! It was close to £70k with the spec he wanted I'm sure and was offered 9k below book for his year old mint condition S Class. Obviously he didn't make the change.
Unfortunately it's some of the dealers that are really upsetting jaguar customers now. The cars look better than they ever have done and I'm sure build is ona par with what it always has been. It's how a dealers aftersales deals with issues is how happy a customer will be. Unfortunately for jaguar, they seem to have some dodgy peoplein some of their dealerships which people associate with 'Jaguar' when they are employees of a franchise NOT employees of the manufacturer.